Consult the documentation, contact your Beetween administrator or technical support.
Do you have a question or a problem? You can access documentation and tutorial videos by clicking on the ❔ button in the top right-hand corner of your software.
Documentation and Help
Just getting started with Beetween? Online training and video tutorials are here to help. Do you have a specific question? Have a look at the Beetween documentation - the answer may be there.
Technical support
When to create a ticket
👉 Can't find the answer you're looking for? Get in touch with your administrator, who will then be able to contact us.
🚩 Only administrator users can contact support via Beetween.
Before making any request, we strongly advise you to consult the documentation available online, and then ask your Beetween administrator for advice.
To ensure that your problem is solved as efficiently as possible, your administrator must remain our privileged contact.
Requests sent by ticket to technical support should only concern problems specific to the software. Here are some examples:
- An unusable feature;
- A suspected bug;
- A problem with your configuration that your administrator can't solve;
- Lost or missing data;
- A problem with your Beetween career site.
How to create a ticket
To do this, with your administrator license, click on the ❔ button at the top right of your page.
Unlike other users, administrators can create tickets and will then be contacted by a member of the support team.
This will take you to our Hubspot login page, our ticket management tool.
If you don't have a Hubspot account, you'll need to create one by clicking on "Register here" at the bottom of the login page.
A confirmation e-mail will be sent to you to finalize your Hubspot account.
👉 It's a good idea to create an account with a generic enterprise.hr@enterprise.com e-mail address, in case your administrators leave or change.
Once you have logged on to the Hubspot customer portal, you can create a ticket by clicking on "Create ticket". This will take you to our ticket creation form, where you'll be asked for different information depending on the feature you've selected.
🚩 A ticket may concern only one subject.
Feel free to add links and screenshots with several examples if possible.
💡 To better manage your request, here is some additional information that may be useful to provide when creating your ticket:
- User ID, e-mail address
- Page URL
- Description of the action taken that led to the problem
- Screenshot
- Approximate time
- Name of entities concerned (Candidate, Attachment, Ad...)
- Precise description of the problem
- Description of desired behavior
How to keep track of your tickets
With the customer portal, you can now track all your tickets, their history, the answers given to them, the date of the last answer, as well as their status (open or closed).
You can also reply to us or clarify any of your tickets directly from this portal.
🚩 There is no need to re-issue a ticket on a subject that has already been opened, or to re-open a ticket if the subject is not identical.
If your tickets are duplicates, we reserve the right to merge them.
If your ticket appears as open in your portal and you have received our acknowledgement of receipt, don't worry, it will be taken into account and you will always receive a reply.
For internal organizational reasons at Beetween, we may also rename your tickets.
If you really need a reminder, to reopen the ticket or if you have information to add, you can make a reply directly in your ticket on the HubSpot portal, or reply to the last e-mail received.